<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=406649&amp;fmt=gif">

Hospitality HR Series: Why Employee Engagement is Vital

Luke Kreitner
9/12/23 7:00 AM

Employee engagement plays a crucial role in the success of any business. Implementing effective strategies yields numerous positive outcomes, such as reduced staff turnover, improved work culture, stronger customer relationships, increased productivity, and enhanced company profitability.

According to Gallup, engaged employees contribute significantly to overall productivity and efficiency. Their research found that companies with higher employee engagement witnessed a remarkable 21% increase in productivity compared to those with lower engagement levels.

Engaged employees tend to be top performers who consistently go above and beyond. Their proactive nature and willingness to take initiative leave lasting impressions on both their superiors and customers. These characteristics are in high demand in the hospitality industry, which relies on providing exceptional experiences and services to people from all walks of life.

Therefore, cultivating happy and engaged employees is crucial for creating a positive and comfortable environment that ultimately brings joy and warmth to others.

To further emphasize the importance of employee engagement in the context of the hospitality industry, it is essential to understand the underlying principles. The industry thrives on customer service, and employees are at the forefront of delivering the hospitality brand's ethics, values, and principles. A single misstep in guest service could jeopardize the chances of a return visit from a customer.

Well-trained and experienced employees naturally excel in providing outstanding guest service. Therefore, it is imperative to prioritize their engagement to ensure they remain dedicated and committed. Here are a few ways to achieve this:


Acknowledge Both Small and Big Achievements

In addition to offering tips and guidance, it's important to recognize and reward employees for their hard work, especially when they make outstanding contributions or demonstrate exceptional performance. This practice not only shows your appreciation but also reinforces the value you place on your employees.


Create a Designated Employee Lounge

Provide a separate area where employees can take breaks and relax for a rejuvenating 15-minute break. Stock the lounge with refreshments to add a touch of indulgence to their day. This investment can contribute to a warm company culture and make the work environment more enjoyable for everyone, at least during their breaks.


Support and Accommodate Employees During Challenging Times

Employee engagement involves considering their needs, being open to compromise, and demonstrating flexibility, especially when they are faced with emergencies or difficult situations. Stand up for your employees during conflicts, assist them when dealing with irate or disrespectful customers, and accommodate their leaves when they genuinely need time to recharge from mental or physical exhaustion.


Provide Development Opportunities

The hospitality industry encompasses a diverse workforce comprising various job roles that come with distinct requirements. From clerks, suppliers, and managers to cleaning staff and restaurant servers, each employee plays a crucial role in upholding the hotel's hospitality culture. Therefore, comprehensive training is necessary to ensure that all staff members are aligned in their actions and approach.

Within the hospitality industry, a multitude of training opportunities exist. Effective workplace communication skills are crucial for both employers and employees. Every hotel staff member must be adept at communicating with guests, as they interact with individuals from diverse backgrounds. Furthermore, teamwork and diversity training are essential to present a unified workforce in the eyes of the visitors. Training should also be rewarding. In order to maximize attendance and retention of the material, offer points for successful completion of the training and also implement a quiz to test their knowledge.


Unlock the Power of Rewards and Recognition in the Hospitality Industry

When it comes to recognizing and rewarding employees, a one-size-fits-all approach just won't cut it in the dynamic world of hospitality. That's why personalized and tailored recognition is essential in keeping your staff motivated and engaged.

From public recognition ceremonies, and performance achievements to luxurious spa treatments and mouthwatering restaurant gift cards, there are countless incentives you can offer to celebrate exceptional performance. But it doesn't stop there.

By clearly linking outstanding efforts to specific performance achievements or milestones, you create a direct connection between hard work and well-deserved rewards. This not only boosts morale but also drives your team to strive for greatness.

To truly understand what motivates your employees, gather their feedback. By discovering their preferred methods of rewards and recognition, you can ensure that the incentives you provide are truly meaningful. This fosters a sense of empowerment and involvement among your staff, leading to a more motivated and productive workforce.

In the competitive world of hospitality, don't miss the opportunity to show your employees just how much you value their contributions. With personalized recognition and tailored rewards, you'll unlock their full potential and drive your organization to new heights.



By prioritizing the well-being and satisfaction of your employees, you can create an environment where they feel valued and proud of their work. This approach not only enhances your employer branding but also attracts more applicants during recruitment drives. Remember, the success of your business significantly relies on the dedication and happiness of your employees, who ultimately serve as your brand ambassadors.


Check out our recognition and rewards platform which provides organizations of all sizes with simple, customizable solutions to engage and inspire employees to perform their best.

Get A Demo

You May Also Like

These Stories on Culture

Subscribe by Email