According to the Bureau of Labor Statistics, the hospitality sector has an annual turnover rate of 73.8%, with over 6% of staff leaving every month. Whether it’s turnover, lack of interdepartmental communication, or just low employee morale, employee recognition is a simple, yet monumentally successful solution to boost employee engagement in the hospitality industry.
1. Let the customers do the talking
Customer feedback is the most employee valuable metric. Review services like Tripadvisor, Google Reviews, and Yelp are gold mines for raw data. Rewardian seamlessly integrates with thousands of third party applications and can tie recognition program values and behaviors to customer reviews. Directly reward high performing employees by integrating TrustYou, leading guest feedback and hotel reputation platform, to harness the power of positive feedback and guest surveys.
2. Segment Recognition Efforts by Department
Whether it’s front of house, kitchen, or sanitation, Rewardian is set up to deliver tailored programs which cater to each department individually, or company-wide.
3. Employee Ideas Module: They May Surprise You
Employees are your number one in-house resource. The ideas module was built for just that: extracting valuable ideas from the frontlines. British Airways, for example, launched a staff suggestion program responsible for saving them roughly $750,000 a year in fuel costs. Rewardian’s employee ideas module allows employees to freely submit suggestions and managers to moderate, vote, and implement improvements.
4. Milestone Rewards: Timely, Relevant, Automated
Never miss a birthday or service anniversary with custom, timely, and automated milestone rewards delivered right to employee accounts with ecards, custom messaging, and points.
"Praise and recognition are essential to an outstanding workplace."
5. Give Employees Rewards They Actually Want
With a catalog of more than 10,000 of products already on your employees’ wish list, Rewardian provides a shopping experience and reward selection employees can get excited about.
6. On the Spot Certificates
Celebrate the little victories–on the spot! These programs are set up to encourage timely, in-the-moment recognition with physical certificates pre-populated with redemption codes good for points–no login needed.