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What the AI Boom Means for HR

Rachel Reed
9/5/17 5:17 PM

When it comes to human resources departments, HR roles have begun to evolve to accommodate the rapid advancement of technology and AI as they overtake traditional business models. Artificial Intelligence may seem like a term used to describe the future of business, but it has already quickly overtaken business strategy and continues to grow every day.

From integrating complex platforms to simply promoting jobs through use of videos on Facebook, AI in human resources is here to stay. AI tools can help automate redundant HR processes and allow CHROs and other HR professionals to focus on strategic initiatives and growth. Here are a few ways AI is being used for HR in today’s workforce:


Chatbots are a far cry from early online communication tools like AOL Instant Messenger. Chatbots use predictive and behavioral analysis to automate communication between employees and HR departments. For example, a chatbot can be designed to remind employees of underused perks like redeeming points from the company employee recognition program, or company happy hours.

Platforms like Watson

There is an overwhelming number of tools and services built on AI, such as IBM’s Watson, which has proven useful for talent acquisition with its machine learning, social listening, and candidate matching technologies. Talent acquisition has also been affected by AI that scours candidates’ digital presence and analyzes data from work samples, experience, and even facial expressions to identify a talent match. In fact, 43% of businesses use social media to evaluate job candidates.


AI tools which provide comprehensive and real time metrics are used for talent acquisition, learning and development, and career matching.


From video interviews to video onboarding, the popular medium is digitizing the talent acquisition, hiring, and onboarding process. HireVue is an AI interview service that streamlines that interview and screening process by analyzing facial expression, tone, and body language using a ranking algorithm to narrow down candidates.

The rapid increase in AI spending proves just how critical its implementation really is.

Spending on AI has increased from $282 million in 2011 to $2.4 billion in 2015, and will, according to IDC, reach $12.5 billion this year.

AI implementation can also align the growing Gig Economy, which consists of remote, global, contract, and freelance workers, with the rest of the workforce by providing real time communication to employees otherwise disconnected from an actual HR department. Whether or not your business is investing in AI solutions to adapt to the rapid technology disruption, these changes will soon leave little choice. 




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